NutraQ UK Ltd
Address: c/o Qualitycall Centre Ltd
7a High Street, Gosport, Hampshire, PO12 1BX, United Kingdom
Company no: 15326477
Phone: +44 1908 348 810
Email: customerservice@osloskinlab.co.uk
and is referred to as “NutraQ”, "we," "us," or "seller" in the following text.
3.3.1 We can always make changes to these terms and your subscription without notifying you for the following reasons:
Whenever we make such changes, we will make the updated terms available on our website.
3.3.2 Where we make changes that have a material impact on these terms or your subscription or where they affect your consumer rights, we will notify you, and if you do not agree with the changes, you may end your subscription by following the steps set out in section 13.2.
3.3.3 Failure to end the agreement for your subscription after changes to the terms or subscription will imply that you accept the changes to the terms or the subscription.
3.3.4 You can always find the current version of the subscription terms on the website. If you contact Customer Service (see section 17), we will gladly send you the current subscription terms by email.
3.4.1 When you subscribe to goods, depending on the product, you can choose the frequency at which you want the good(s) to be delivered. The seller will then continuously send the goods to you at the chosen frequency until the subscription is canceled or modified.
3.4.2 Once you place your order you will be under an obligation to make ongoing payments to us (as explained to you during the order process).
3.4.3 We can process and finalise your order in English.
3.4.4 The seller will continuously send you information regarding your subscription, your shipments, and payment. It is your responsibility to keep us updated on your contact information and address by phone or email.
3.5.1 If you have changes to your subscription, such as address changes, frequency changes, or similar, you can contact Customer Service (see section 17). It is your responsibility to inform us of address changes, as we are not automatically notified of this. Changes must be notified no later than 5 days before they take effect.
3.6.1 As a subscriber, depending on the product and current promotions, you may receive an introductory price and/or a discount on the price of the goods you choose to subscribe to (“Introductory Offer”). Introductory Offers cannot be exploited disloyally through frequent and repetitive subscription sign-ups/cancellations, as they are primarily intended for new customers. NutraQ reserves the right to decline subscription customers if the Introductory Offer is abused.
4.1.1 There is no minimum term. We will continue to supply the goods to you indefinitely until you cancel your subscription in accordance with your cancellation rights set out under these terms.
4.2.1 At the end of an Introductory Offer, your subscription will automatically renew and you will be responsible for the ongoing payments (at the price notified to you), unless you decide to cancel.
4.2.2 Your subscription will continue (and you will continue to be responsible for payments to us) until you decide to cancel your subscription in accordance with your cancellation rights set out under these terms.
4.3.1 You can contact us at any time to cancel the subscription or request a postponement or cessation of further shipments (see sections 11, 12, 13, and 14 for more information on your different rights regarding cancellation).
4.4.1 We will send you a reminder notice before the end of the Introductory Offer setting out important information relating to the renewal of your subscription.
6.1.1 We will notify you of the payment methods available during the order process.
6.2.1 All subscription plans will be charged in advance on a monthly basis until you cancel the subscription (in accordance with the cancellation rights set out in these terms).
6.3.1 It may be necessary to verify your identity through a third-party provider before completing your online purchase. This identification process may require the submission of personal information, as per the local regulatory requirements. We handle your personal information in accordance with our Privacy Policy, as outlined in section 16 of these terms.
6.3.2 If we are unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 3% a year above the base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
6.3.3 If the rate of value added tax changes between your order date and the date we supply the goods as part of your subscription, we will adjust the rate of value added tax that you pay, unless you have already paid in full before the change in the rate of value added tax takes effect.
8.4.1 cancelled but have not yet received any of the goods, we will refund the subscription fee paid by you;
8.4.2 cancelled and received goods as part of your subscription that you want to return, then:
9.1.1 In addition to your 14 day legal right to cancel your subscription, we offer a more generous right and allow you to cancel your subscription for any reason at any time.
9.1.2 If you have an upcoming subscription delivery (within 5 days of cancelling) the order cannot be cancelled as the product is already on its way to you, and your cancellation will take effect after that.
9.2.1 You may also cancel your subscription immediately if we:
are affected by delays outside of our control.
10.3.1 up to 30 days from the date the good is delivered to you: if the good is faulty, then you can get a refund;
10.3.2 up to six months from the date the good is delivered to you: if the good is faulty and can’t be repaired or replaced, then you’re entitled to a full refund, in most cases, but we may make a deduction to reflect your use of the good since you received it; and
10.3.3 up to six years from the date the good was delivered to you: if the good is defective you may be entitled to some money back.
14.1.1 unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
14.1.2 caused by a delay outside our control. We are not responsible for delays outside our control.
14.1.3 avoidable. Something you could have avoided by taking reasonable action.
14.1.4 a business loss. We are not liable for business loss. We only supply the goods provided under the subscription for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.2.1 death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
14.2.2 fraud or fraudulent misrepresentation;
14.2.3 breach of your legal rights in relation to the goods including the right to receive the goods which are:
16.1.1 Our complaints policy: If you wish to complain about the purchase, you can contact our Customer Service (see section 12.1). Our Customer Service team will do their best to resolve any problems you have.
16.1.2 You can go to court: These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
16.1.3 Local laws still apply: As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this clause, affects your rights as a consumer to rely on such mandatory provisions of local law.
NutraQ UK Ltd
Address: c/o Qualitycall Centre Ltd
7a High Street, Gosport, Hampshire, PO12 1BX, United Kingdom
Company no: 15326477
Phone: +44 1908 348 810
Email: customerservice@osloskinlab.co.uk
and is referred to as “NutraQ”, "we," "us," or "seller" in the following text.
3.3.1 We can always make changes to these terms and your subscription without notifying you for the following reasons:
Whenever we make such changes, we will make the updated terms available on our website.
3.3.2 Where we make changes that have a material impact on these terms or your subscription or where they affect your consumer rights, we will notify you, and if you do not agree with the changes, you may end your subscription by following the steps set out in section 13.2.
3.3.3 Failure to end the agreement for your subscription after changes to the terms or subscription will imply that you accept the changes to the terms or the subscription.
3.3.4 You can always find the current version of the subscription terms on the website. If you contact Customer Service (see section 17), we will gladly send you the current subscription terms by email.
3.4.1 When you subscribe to goods, depending on the product, you can choose the frequency at which you want the good(s) to be delivered. The seller will then continuously send the goods to you at the chosen frequency until the subscription is canceled or modified.
3.4.2 Once you place your order you will be under an obligation to make ongoing payments to us (as explained to you during the order process).
3.4.3 We can process and finalise your order in English.
3.4.4 The seller will continuously send you information regarding your subscription, your shipments, and payment. It is your responsibility to keep us updated on your contact information and address by phone or email.
3.5.1 If you have changes to your subscription, such as address changes, frequency changes, or similar, you can contact Customer Service (see section 17). It is your responsibility to inform us of address changes, as we are not automatically notified of this. Changes must be notified no later than 5 days before they take effect.
3.6.1 As a subscriber, depending on the product and current promotions, you may receive an introductory price and/or a discount on the price of the goods you choose to subscribe to (“Introductory Offer”). Introductory Offers cannot be exploited disloyally through frequent and repetitive subscription sign-ups/cancellations, as they are primarily intended for new customers. NutraQ reserves the right to decline subscription customers if the Introductory Offer is abused.
4.1.1 There is no minimum term. We will continue to supply the goods to you indefinitely until you cancel your subscription in accordance with your cancellation rights set out under these terms.
4.2.1 At the end of an Introductory Offer, your subscription will automatically renew and you will be responsible for the ongoing payments (at the price notified to you), unless you decide to cancel.
4.2.2 Your subscription will continue (and you will continue to be responsible for payments to us) until you decide to cancel your subscription in accordance with your cancellation rights set out under these terms.
4.3.1 You can contact us at any time to cancel the subscription or request a postponement or cessation of further shipments (see sections 11, 12, 13, and 14 for more information on your different rights regarding cancellation).
4.4.1 We will send you a reminder notice before the end of the Introductory Offer setting out important information relating to the renewal of your subscription.
6.1.1 We will notify you of the payment methods available during the order process.
6.2.1 All subscription plans will be charged in advance on a monthly basis until you cancel the subscription (in accordance with the cancellation rights set out in these terms).
6.3.1 It may be necessary to verify your identity through a third-party provider before completing your online purchase. This identification process may require the submission of personal information, as per the local regulatory requirements. We handle your personal information in accordance with our Privacy Policy, as outlined in section 16 of these terms.
6.3.2 If we are unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 3% a year above the base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
6.3.3 If the rate of value added tax changes between your order date and the date we supply the goods as part of your subscription, we will adjust the rate of value added tax that you pay, unless you have already paid in full before the change in the rate of value added tax takes effect.
8.4.1 cancelled but have not yet received any of the goods, we will refund the subscription fee paid by you;
8.4.2 cancelled and received goods as part of your subscription that you want to return, then:
9.1.1 In addition to your 14 day legal right to cancel your subscription, we offer a more generous right and allow you to cancel your subscription for any reason at any time.
9.1.2 If you have an upcoming subscription delivery (within 5 days of cancelling) the order cannot be cancelled as the product is already on its way to you, and your cancellation will take effect after that.
9.2.1 You may also cancel your subscription immediately if we:
are affected by delays outside of our control.
10.3.1 up to 30 days from the date the good is delivered to you: if the good is faulty, then you can get a refund;
10.3.2 up to six months from the date the good is delivered to you: if the good is faulty and can’t be repaired or replaced, then you’re entitled to a full refund, in most cases, but we may make a deduction to reflect your use of the good since you received it; and
10.3.3 up to six years from the date the good was delivered to you: if the good is defective you may be entitled to some money back.
14.1.1 unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
14.1.2 caused by a delay outside our control. We are not responsible for delays outside our control.
14.1.3 avoidable. Something you could have avoided by taking reasonable action.
14.1.4 a business loss. We are not liable for business loss. We only supply the goods provided under the subscription for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.2.1 death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
14.2.2 fraud or fraudulent misrepresentation;
14.2.3 breach of your legal rights in relation to the goods including the right to receive the goods which are:
16.1.1 Our complaints policy: If you wish to complain about the purchase, you can contact our Customer Service (see section 12.1). Our Customer Service team will do their best to resolve any problems you have.
16.1.2 You can go to court: These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
16.1.3 Local laws still apply: As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this clause, affects your rights as a consumer to rely on such mandatory provisions of local law.